Frequently Asked Questions

Q. The U.B. Funkeys installation appears to have stopped. What should I do?

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Q. The “New Hardware Wizard” appears on the screen after I plug in the Funkey’s USB. What should I do?

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Q. Funkey’s will not install when I insert the disk and follow the install instructions.

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Q. I get an error message while installing the Funkey’s program.

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Q. The installation was stopped by my virus protection software. Is it safe to continue the installation?

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Q. During installation, a prompt appears on my screen asking, “Are you sure you want to continue?” What should I do?

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Q. During installation, a prompt appears indicating that a disk should be inserted. What should I do since there are no other disks included?

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Q. A window appears stating that “the hardware may have not been installed properly”. What should I do?

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Q. During installation, after clicking “Next”, I got another message box with “Retry”, “Abort” and “Cancel”. Which one do I choose?

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Q. A message appears on the screen that says, “UB Funkey is not connected. What do I do?

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Q. My Funkey’s has no sound.

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Q. How do I fix the Portals?

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Q. What do the Gem Shards do and how do I get more?

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